Privacy Policy tpower

1. Introduction and Scope of Policy

This Privacy Policy is issued by tpower ("we", "our platform") and applies to all users who access or use the tpower website, including online casino services, sports betting, online slots and all gaming products offered. By registering an account or continuing to use tpower's services, you are deemed to have read, understood and agreed to all terms contained in this Privacy Policy.

This policy describes the types of personal information we collect, how that information is used, who may receive it, how long it is retained and the rights available to you as a data subject. We are committed to complying with international data protection standards applicable to tpower's operations.

2. Personal Information We Collect

During your interactions with tpower, we may collect the following categories of information:

• Identity Information: Full name, date of birth (for age 21+ verification), identification card number (MyKad) or passport, nationality and mailing address.
• Contact Information: Email address, mobile phone number and current residential address.
• Account Information: Username, encrypted password, login history and account activity records.
• Financial Information: Payment methods used such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH), as well as deposit and withdrawal transaction records.
• Technical Information: IP address, device type, operating system, browser used, cookie data and website access logs.
• Game Activity Information: Betting history, bonus participation, win and loss records and platform usage patterns.

3. How We Use Your Information

The personal information we collect is used for the following purposes:

• Creating, verifying and managing your player account securely.
• Processing financial transactions including deposits and withdrawals through available payment methods.
• Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements under our international licence.
• Providing customer service via live chat and email in Malay and English.
• Sending important notifications related to your account, bonus promotions and policy updates.
• Detecting suspicious activity, preventing fraud and protecting the security of the platform and other players.
• Improving the user experience through analysis of anonymised usage patterns.
• Complying with any applicable legal or regulatory obligations.

4. Sharing Information with Third Parties

tpower does not sell, rent or disclose your personal information to third parties for their marketing purposes. However, there are limited situations where disclosure of information may be required:

• Service Providers: Payment processors, gaming software providers and technical infrastructure providers who help us run our operations — all subject to strict confidentiality agreements.
• Legal Requirements: When required by court order, law enforcement agencies or legitimate regulatory authorities.
• Fraud Prevention: To recognised industry bodies or security partners for the purpose of detecting and preventing illegal activity.
• Business Transfers: In the event of a merger, acquisition or sale of company assets, data may be transferred to the new entity with advance notice to you.

In all of the above cases, we ensure that recipients of the data are bound by data protection obligations equivalent to tpower's standards.

5. Use of Cookies and Tracking Technologies

tpower uses cookies and similar technologies to improve your experience on our platform. Cookies are small data files stored on your device when you visit our website.

• Essential Cookies: Required for basic website functions such as login sessions and account security. These cookies cannot be disabled.
• Preference Cookies: Save your personal settings such as preferred language and display configuration.
• Analytics Cookies: Help us understand how players use the platform so we can improve it — this data is anonymised.
• Session Cookies: Automatically deleted when you close your browser.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the tpower website.

6. Data Security Measures

We implement multiple layers of technical and organisational security to protect your personal information from unauthorised access, loss, misuse or disclosure:

• 256-bit SSL encryption for all data transmission between your browser and tpower's servers.
• Passwords are stored in hashed form that cannot be decrypted by anyone, including our own staff.
• Strict internal access controls — only authorised staff who require access for their specific duties are permitted.
• Continuous security monitoring to detect and respond to any cyber threats.
• Regular security audits by independent third parties.
• A comprehensive incident response plan in the event of any data breach.

7. Your Rights as a Data Subject

As a tpower player, you hold the following rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: You may request correction of any information that is inaccurate or out of date.
• Right to Erasure: In certain circumstances, you may request that your personal information be deleted, provided there is no legal obligation preventing such deletion.
• Right to Restrict Processing: You may request that the processing of your data be restricted in certain situations.
• Right to Data Portability: You may request that your data be transferred in a machine-readable format.
• Right to Object: You have the right to object to the processing of your data for certain purposes such as direct marketing.

To submit any request relating to the above rights, please contact the tpower support team via 24/7 live chat or our support email. We will process your request within a reasonable time.

8. Cross-Border Data Transfers

As tpower operates under an international licence, your personal information may be processed and stored on servers located outside Malaysia. In all such cases, we ensure that such data transfers are:

• Carried out only to countries or entities that provide an equivalent level of data protection.
• Subject to legally binding data transfer agreements.
• Conducted with appropriate technical safeguards, including end-to-end encryption.

9. Data Retention Period

tpower retains your personal information only for as long as necessary to fulfil the processing purposes stated in this policy, or to comply with applicable legal and regulatory requirements. In general:

• Active account data is retained for as long as your account remains active.
• Financial and transaction records may be retained for longer periods to comply with financial reporting and audit requirements.
• Following account closure, your data will be deleted or anonymised within the timeframe set by the relevant legal requirements.

10. Updates to This Privacy Policy

tpower reserves the right to update or modify this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or improvements to how we protect your data. When significant changes occur:

• We will display a clear notice on the tpower homepage.
• The "Last Updated" date at the top of this policy will be updated.
• For significant changes that affect your rights, we will send a notification directly to your registered email.

Continued use of the tpower platform after a policy update is considered your acceptance of the new version of the policy.

11. How to Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal information by tpower, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week on the tpower website — the fastest way to get an immediate response.
• Support Email: [email protected] — we will endeavour to respond to all privacy-related enquiries within a reasonable time.

Our support is available in Malay and English to ensure all Malaysian players can communicate comfortably in their preferred language.